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+----- Thread: Comcast Yearly Price Negotiating (/showthread.php?tid=4)
Comcast Yearly Price Negotiating - frogman - 11-16-2017
As I've mentioned before, there are only 2 ISPs I can get internet from in my area. As a result, each year I have to cancel my internet because Comcast wants to raise the rates astronomically.
Rather than not make any money off of me, Comcast eventually realizes I'm serious about canceling (just hold your ground, cancel your service, and decline every initial offer they provide). Comcast then presents a better offer as my cancellation date approaches. I was once offered 75MBPS for $49.99 a month. That is a decent deal, so I agreed, and the agent on the phone said she would take care of activating the new service.
At the end of the month, I was charged the normal rate. After complaining to Comcast, they stated they had no record of my conversation with the agent, and that they don't have a 75MBPS speed tier or package. They offered me a new deal for 100MBPS internet for $79.99 a month. Unfortunately I agreed because that was a better price than what I was paying, but still, I should have received the 75MBPS package I agreed to over the phone.
I got screwed out of a better deal. This happens quite frequently to a lot of people.
Always record your phone conversations with companies. They will lie and get away with it if you don't.
RE: Comcast Yearly Price Negotiating - Chicodoodoo - 11-16-2017
(11-16-2017, 03:25 PM)frogman Wrote: As I've mentioned before, there are only 2 ISPs I can get internet from in my area. As a result, each year I have to cancel my internet because Comcast wants to raise the rates astronomically.
I have the same problem! Only two ISPs can easily be a monopoly, when they agree to cooperate in clandestine price-fixing, and that's typically what happens in the sociopathic business environment that we have today. Comcast and Century Link are dance partners in extracting as much money as possible from their customers, which they can easily do when they are the primary choices for Internet service. The pursuit of maximum profit is their focus instead of customer satisfaction.